Safeguard against changes in customer behaviour in the future
Build trust with your customers through transparency
Enhance the perception of your professionalism
Be ready to serve the customers of the future
Stay ahead of your competition
Learn How @ the IAFD September Workshop
by “Funeral Director Solutions”
A 2020 Vision for Transparent Funeral Arranging Service Fees
Workshop Topics
1) Service Expectations from families for 2020 onward
Profile of current and future decision makers in families;
How well you know the customer that is coming? – Discussion on the differences between the generations in Ireland from the “Silent Generation” to “Generation Z”
Do you know what they expect? Discussion on the impact of these generational differences on how funeral service will change in the future including the role of online reviews, referrals and social media
Are you ready for them? Discussion on the expectations of current and future customers for transparent service fees and funeral charges.
2) Learn how to develop a sustainable and transparent service fee for your funeral business
Funeral Service Fee Calculator – Demonstration of our purposed designed Funeral Service Fee Calculator
Apply the theory of service fee calculation to the real world of running a funeral business in Ireland
Learn how to update your current service fee
Learn how to calculate your service fees even if you currently have none
3) Learn how to communicate your service fees to your customers
Demonstration on the various methods to communicate your service fees;
Deciding on how to describe your standard service fee
Methods to recognise and the extra services available to families
Funeral Services & Fees Documents
Funeral Pricing Packages
Family Funeral Arrangement Packs
Learning Outcomes for attendees of the Workshop
Provide a more transparent service and increase the level of trust with your customers
Understand the value of your services
Learn how to re-emphasize and communicate the value of your funeral services
Future proof your business model
Workshop Details
IAFD Training Workshop: Thursday, 26th September 2019
Cavan Crystal Hotel, Dublin Road, Cavan – Eir Code: H12 P5E6
Time: 2pm (Registration) 2.15pm Commencement
Workshop Spaces are FREE but are Limited so
Reserve Your Place Today
by completing the following form;
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